– Insufficient balance / Insufficient limit
It means that the remaining limit in your card is not sufficient to buy the package. After increasing your card limit or depositing money into your card, you will be able to repeat the payment transaction and buy your package. You can also try using a different credit card for payment.
– The expiration date of your card is incorrect
You might have entered the incorrect expiration date for your card. The expiration date of your card is written on your card as month/year (eg. 06/21) and it indicated the latest date when your card is valid. You may be seeing this error because you have entered the incorrect information or your card has already expired.
– The card is not valid for online purchases
Your card might not be available for online purchases. You need to get in touch with your bank and open your card for e-commerce use so that you can perform the transaction.
– Other
If you are having a problem other than the ones mentioned above, please get in touch with support@kunduzapp.com.